floraneg Posted January 27, 2010 Share Posted January 27, 2010 Has anyone else experienced a problem with items missing from their orders? I recently had a problem with some microfiber applicators that were left out of my order and they corrected it promptly when I contacted them. Now I receive another order today and I'm missing 4 out of 12 items . I'm wondering if orders are being mixed up and if so, I hope those who are receiving other peoples merchandise reports it to Ashley. If not, Adam is going to go out of business replacing missing items, and if that happens I'm going to slit my wrists. Emailed Ashley just now informing her of the problem and suspect she will correct my problem right away. Just hope the problem gets worked out. Maybe they are still ironing things out at the new location. Link to comment Share on other sites More sharing options...
Chris@Adams Posted January 27, 2010 Share Posted January 27, 2010 Call Ashley she will take care of you. Some items my be on backorder. Link to comment Share on other sites More sharing options...
Rich Posted January 27, 2010 Share Posted January 27, 2010 There can be a couple of different reasons you didn't get everything. Could be it's being sent in seperate shipments. Could be the item is on backorder or temporarilly out of stock. Could be it was sent in two boxes and Fed Ex only had the one today and the other will come tomorrow. Could be I'm full of bull and have no clue. But Ashley will get it taken care of. Link to comment Share on other sites More sharing options...
Chris@Adams Posted January 27, 2010 Share Posted January 27, 2010 There can be a couple of different reasons you didn't get everything.Could be it's being sent in seperate shipments. Could be the item is on backorder or temporarilly out of stock. Could be it was sent in two boxes and Fed Ex only had the one today and the other will come tomorrow. Could be I'm full of bull and have no clue. But Ashley will get it taken care of. Could be? Link to comment Share on other sites More sharing options...
floraneg Posted January 27, 2010 Author Share Posted January 27, 2010 Thanks Chris. I emailed her and let her know the items that were missing. I told her to give me a call if she needed to speak with me. I have no doubt they will fix thingswith my order, just hope other people are not reveiving items they did not pay for and if so they are decent enough to let someone kow. It's one thing for an honest mistake and not package some things, we are all human. But if someone else gets the items by mistake an does not return them or report it, we all ultimately pay. I'm sure it just has something to do with some kinks still being ironed out at the new warehouse. I just went and checked the shipping label on my box and it says 1 of 1. I had my fingers crossed that it may say 1 of 2 and blame FedEx, but no luck. Thanks again. Link to comment Share on other sites More sharing options...
Chris@Adams Posted January 27, 2010 Share Posted January 27, 2010 Thanks for your patience and understanding you will be taken care of. Link to comment Share on other sites More sharing options...
BADRIDES Posted January 27, 2010 Share Posted January 27, 2010 Thanks for your patience and understanding you will be taken care of.No Doubt cause the customer service is as good as the product. Link to comment Share on other sites More sharing options...
GTO Guy Posted January 27, 2010 Share Posted January 27, 2010 i was missing a funnel and called to let them know. within 3 days i had recieved 3 funnels. one in a giant bux and 2 vie fedex express. Link to comment Share on other sites More sharing options...
70'sChevyGirl Posted January 27, 2010 Share Posted January 27, 2010 No Doubt cause the customer service is as good as the product. :iagree: I have never experienced anything missing from my order. Maybe the FedX guy read Adam's reviews and decided he would try yours.:willy: Link to comment Share on other sites More sharing options...
Rich Posted January 28, 2010 Share Posted January 28, 2010 So George, what is the status of your missing items? Link to comment Share on other sites More sharing options...
Bill-V8V Posted January 28, 2010 Share Posted January 28, 2010 Could be I'm full of bull and have no clue. Do I even need to reply to this :lolsmack: Link to comment Share on other sites More sharing options...
Rich Posted January 28, 2010 Share Posted January 28, 2010 Do I even need to reply to this :lolsmack: You know me too well. Link to comment Share on other sites More sharing options...
Chris@Adams Posted January 28, 2010 Share Posted January 28, 2010 Do I even need to reply to this :lolsmack: You know me too well. Link to comment Share on other sites More sharing options...
floraneg Posted January 28, 2010 Author Share Posted January 28, 2010 Well everyone I heard back from Ashley who put me in contact with Chad. He said that two of the items were backordered and went out yesterday. The other two items must have been overlooked and were shipped out today. Everything worked out fine. Great customer service. You don't get service like that every day. Thanks Ashley and Chad! Link to comment Share on other sites More sharing options...
Bill-V8V Posted January 28, 2010 Share Posted January 28, 2010 Good to hear :thumbsup: Link to comment Share on other sites More sharing options...
Chris@Adams Posted January 28, 2010 Share Posted January 28, 2010 I am glad everythings cool! Link to comment Share on other sites More sharing options...
BADRIDES Posted January 28, 2010 Share Posted January 28, 2010 Well everyone I heard back from Ashley who put me in contact with Chad. He said that two of the items were backordered and went out yesterday. The other two items must have been overlooked and were shipped out today. Everything worked out fine. Great customer service. You don't get service like that every day. Thanks Ashley and Chad! Chad has very excellent customer service as do the rest of the Adam's staff. Link to comment Share on other sites More sharing options...
IowaEmt1991 Posted February 4, 2010 Share Posted February 4, 2010 With this great customer service, they will happily take care of your problem. Just give em a call. Link to comment Share on other sites More sharing options...
coolth Posted February 4, 2010 Share Posted February 4, 2010 Adams Polishes products and Customer service is out of this World 110% excellent. Link to comment Share on other sites More sharing options...
Chris@Adams Posted February 4, 2010 Share Posted February 4, 2010 Adams Polishes products and Customer service is out of this World 110% excellent. Link to comment Share on other sites More sharing options...
Darth_Emma Posted February 12, 2010 Share Posted February 12, 2010 I haven't even received my first order from this company and already I love them! It's so nice to see a company that is so good to its customers! (BTW, my americana wax shipped out yesterday - the same day I ordered it! So, I'm no longer an Adams noob... I almost said "virgin!") Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.