KBsToy Posted August 9, 2018 Share Posted August 9, 2018 I bought a 15mm Swirl Killer the 1st of August and when I went to first went to start it up I had a burnt electrical smell and when I shut it down it sounded like marbles banging around :( I called customer service and let them listen to the polisher and the service rep said Mr. Bence I am sending you a new one out today and they emailed me return info and shipping label Within 10 minutes. That's why I bought from Adams and not a knock off site GREAT customer service ..THANKS !!!!! rrmccabe, tlbullet, Junior and 1 other 4 Link to comment Share on other sites More sharing options...
Bscott94 Posted August 9, 2018 Share Posted August 9, 2018 I'm wondering if I should do the same then. I noticed the burnt electrical smell but just attributed it to being new. I didn't notice a loud sound but I don't know what it should sound like. I think I might be ok because I used it over the weekend and it worked great. I'll keep that in mind though in case an issue shows itself. Link to comment Share on other sites More sharing options...
js1990 Posted August 13, 2018 Share Posted August 13, 2018 Hell yeah! Every time I’ve called, it’s always been excellent. They're always are trying to please the customer. If only every company was like that ? Link to comment Share on other sites More sharing options...
Junior Posted August 13, 2018 Share Posted August 13, 2018 Adams stands behind their products like no other detail supplier will. And they treat people the right way. Glad they took care of you Ken, thanks for sharing your experience! Link to comment Share on other sites More sharing options...
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