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KBsToy

Customer service A+

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I bought a 15mm Swirl Killer the 1st of August and when I went to first went to start it up I had a burnt electrical smell and when I shut it down it sounded like marbles banging around :(

I called customer service and let them listen to the polisher and the service rep said Mr. Bence I am sending you a new one out today and they emailed me return info and shipping label Within 10 minutes.

That's why I bought from Adams and not a knock off site GREAT customer service ..THANKS !!!!!

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I'm wondering if I should do the same then. I noticed the burnt electrical smell but just attributed it to being new. I didn't notice a loud sound but I don't know what it should sound like. I think I might be ok because I used it over the weekend and it worked great. I'll keep that in mind though in case an issue shows itself. 

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Hell yeah! Every time I’ve called, it’s always been excellent. They're always are trying to please the customer. If only every company was like that 😔

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Adams stands behind their products like no other detail supplier will. And they treat people the right way. Glad they took care of you Ken, thanks for sharing your experience!

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