teky929rr Posted December 16, 2009 Share Posted December 16, 2009 Greetings, I am one of Adam's newest member and I absolutely love the products. But I have been waiting for my DVD video since my original order back in November 9 2009. Since then I have ordered over $500 worth of products from them and all I want is to be schooled by that video. I had a second follow up with Ashley from Adam on 11/23 about the new video (Volume 6) is available. So I waited....and waited. On 12/7 again contact Ashley from Adam about my video. She said she will "cc" the warehouse so I will get it right away. As of yesterday 12/15 I have not received it. Can someone please help me, I have all your wonderful products but I have no clue what is best practice/advice is needed on my end to get the best out of this product. I am very concern because I want to buy more products but I have to put it on hold until this is resolved. I do not like to be promised something and it not being delivered. I am a business person myself and I am already becoming a very unhappy customer. Link to comment Share on other sites More sharing options...
70'sChevyGirl Posted December 16, 2009 Share Posted December 16, 2009 Adam recently moved his place to Colorado so I am sure the move might have had something to do with your issue. Have you watched the videos on the forum?? There is so much good information in the videos. They are broke down into the different catagories: http://www.adamspolishes.com/t-videos.aspx Link to comment Share on other sites More sharing options...
teky929rr Posted December 16, 2009 Author Share Posted December 16, 2009 I am aware of the move because they delayed my second order due to that. Even after they offer to overnight it to me and I said yes. They decided not to, that is another story. But I eventually got that order. But after I have asked for this video and they promise to deliver twice, I think I have given them plenty of chances to make it up to me. Link to comment Share on other sites More sharing options...
mc2hill Posted December 16, 2009 Share Posted December 16, 2009 Hey Chi, Welcome to the Forum. The DVD is convenient, as you have all the different videos all lined up, but that is not the only place they are available. Click on the 'Detailing Vidoes" link from the header at the top of the page, or just go here http://www.adamspolishes.com/t-videos.aspx. These are the same ones that are on the DVD. Also, check the 'stickies' at the top of each forum section. There are lots of other videos by our own "Junkman2000", and tips from other folks as well. Link to comment Share on other sites More sharing options...
teky929rr Posted December 16, 2009 Author Share Posted December 16, 2009 Thanks for the welcome. Maybe I got off on the wrong foot. I am very aware of the videos on here and youtube and various other online sites. I've been having no luck getting my hard copy of the video that was part of my order that I paid for. So I am turning to the forum hopefully getting help here from someone @ Adam. I want to be an amateur detailer as a hobby and hopefully help friends and family with their cars. As usual forum members are a great to help out each others with questions/answers. Thanks again. Link to comment Share on other sites More sharing options...
Team Adam's Posted December 16, 2009 Share Posted December 16, 2009 Chi, I'm really sorry to hear this. Could you possibly PM or email me your customer number (found on your receipts) or your shipping info?? I will personally see to it that the DVD is shipped ASAP and you are provided a tracking number the second it leaves the warehouse. Not that it excuses any of your complaints, in addition to the move we have been training new warehouse staff and due to this they have let things like this slip thru the cracks whereas our team and california may not have missed it. Add to that the rush of the holiday season, installation of new shipping software, a transition from UPS to FedEx, and a whole host of other hurdles and the opportunities to let a customer down are many. I have already contacted the team in regards to this thread and as soon as I can verify your customer number or shipping address I'll make sure you get squared away. Link to comment Share on other sites More sharing options...
teky929rr Posted December 16, 2009 Author Share Posted December 16, 2009 Dylan, PM sent. I really appreciate the help. I have become a big fan of Adam's products and can't wait to utilize each product to it's fullest potential! Chi Link to comment Share on other sites More sharing options...
Chris@Adams Posted December 16, 2009 Share Posted December 16, 2009 Hey Chi, While you are waiting on your video, you can view them here. <TABLE cellSpacing=0 cellPadding=0 width=778 border=0><TBODY><TR><TD vAlign=top width="100%" background=skins/skin_1/images/inside_top_bg.gif colSpan=2 height=65> </TD></TR><TR><TD vAlign=top width=568><!-- READ FROM DB --><STYLE type=text/css> <!-- .style3 {color: #FF0000} .style4 { color: #FF0000; font-weight: bold; font-size: 24px; } .style5 { font-family: "Times New Roman", Times, serif; font-weight: bold; } .style6 {color: #FF0000; font-weight: bold; } body { margin-left: 100px; } --> </STYLE> Chapter 1 - Introduction Chapter 2 - Tires, Wheels, and Wheel Wells Chapter 3 - Cleaning the Engine Chapter 4 - Cleaning Exhaust Tips Chapter 5 - Washing the Car Chapter 6 - Dresing the Engine Chapter 7 - Waterless Car Wash Chapter 8 - Scratch Removal Chapter 9 - Headlamp Restoration Chapter 10 - Removing Water Stains Chapter 11 - Dressing the Undercarriage Chapter 12 - Dressing the Trim and Tires Chapter 13 - Claying the Car Chapter 14 - Machine Polishing Chapter 15 - Hand Polishing Chapter 16 - Cleaning the Glass Chapter 17 - Sealing and Waxing Chapter 18 - Cleaning the Interior Chapter 19 - Carpet Cleaning Chapter 20 - Finishing the Metal and Glass Chapter 21 - Metal Polishing Chapter 22 - Cleaning Your Accessories Chapter 23 - Final Thoughts </TD></TR></TBODY></TABLE> Link to comment Share on other sites More sharing options...
Rich Posted December 16, 2009 Share Posted December 16, 2009 Thanks for the welcome. Maybe I got off on the wrong foot. I am very aware of the videos on here and youtube and various other online sites. I've been having no luck getting my hard copy of the video that was part of my order that I paid for. So I am turning to the forum hopefully getting help here from someone @ Adam. I want to be an amateur detailer as a hobby and hopefully help friends and family with their cars. As usual forum members are a great to help out each others with questions/answers. Thanks again. Seriously?? There is NO charge for the video. And you can watch them here anytime. Order another one and watch the videos online in the meantime. The weather can't be that great in NJ right now for detailing, so you have time to learn all the tricks before spring. Hang in there. You have lots of options. Link to comment Share on other sites More sharing options...
teky929rr Posted December 16, 2009 Author Share Posted December 16, 2009 Just wanted to update everyone. My objective was to get help and Dylan has reached out to help me. He is getting my video shipped out a.s.a.p. So I just wanted to thank Dylan and the support staff. Rich if you could only see me in my garage lol. It's like Santa's work shop in there when I clean my car. Link to comment Share on other sites More sharing options...
OIF Vet Posted December 16, 2009 Share Posted December 16, 2009 Hey Chi, Let me know if you are still in need of a DVD. I can send you the DVD that I have. Just PM. Take care. Rob Link to comment Share on other sites More sharing options...
teky929rr Posted December 16, 2009 Author Share Posted December 16, 2009 Hey Rob, Thanks for the offer. Oddly, I was just reading your post about "stop the whining". I could not agree with you more about it. Sorry to hear about the lost of your friend Jason. Chi Link to comment Share on other sites More sharing options...
OIF Vet Posted December 16, 2009 Share Posted December 16, 2009 Thanks. Jason was a great buddy. Rob Link to comment Share on other sites More sharing options...
teky929rr Posted December 18, 2009 Author Share Posted December 18, 2009 Dylan I just got my package as you promise. Let me start off by giving you a sincere thank you. You have went above and beyond to make sure your customer was well taken care of at a personal level. For that my friend I salute you. I am sure Adam is proud to have someone like you on his staff. Consider me a very happy and loyal customer of Adam's Polish. Have a great holiday. Chi Link to comment Share on other sites More sharing options...
11chevz71 Posted December 18, 2009 Share Posted December 18, 2009 Glad you got the DvD Link to comment Share on other sites More sharing options...
Team Adam's Posted December 18, 2009 Share Posted December 18, 2009 Awesome Chi, glad you got your stuff, and don't worry about thanking me. We made a simple mistake, and we owed it to you and our reputation as the company with the best customer service in the industry to make it right. Now pop some popcorn, settle in and watch the instructional DVD on the big screen at home Link to comment Share on other sites More sharing options...
coolth Posted December 18, 2009 Share Posted December 18, 2009 That's awesome Chi there's nothing like sitting in ur owen chair watching DVD on the big screen. Link to comment Share on other sites More sharing options...
jpu471 Posted December 18, 2009 Share Posted December 18, 2009 It's a lot easier than actually detailing the car:) Link to comment Share on other sites More sharing options...
Natch02 Posted December 18, 2009 Share Posted December 18, 2009 Once Again Adams customer service comes thru. Hat's off to Dylan Link to comment Share on other sites More sharing options...
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