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Trolls on the Adams site???


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So I was looking at maybe picking up the Adams version of the Foaming sprayer. Saw the reviews were really bad. But in reading them, I’m of the opinion they could be trolls. One guy says it worked great then not so good anymore. You have to maintain it by cleaning the aerator within the head. Otherwise it will gum up and quit working. The other review talks about receiving a used sprayer. I recommend contact Adams, I’m sure they will make it right. You might even be surprised just how right this company can make things for you when something has gone wrong:) I have been. So neither of those reviews have much merit to me and I think they really didn’t warrant getting posted. Maybe Adams needs to do like Amazon and have a place in the review where they can respond to reviews of this nature.

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Edited by Junior
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No matter who the company is, you're going to find people with agendas. Jealousy, maybe they were on here and didn't like something someone said to them, whatever the reason.  Sometimes that's the only way they can retaliate.  Then again, there are occasional flaws in every product so we can't dismiss all of them as trolls.  But those who support Adam's usually let us know by private message, or a phone call when something's not right because they know that Adam's will address the issue and make it right. 

So all I can say is don't believe everything you read. There's an old saying about " just because it's on the internet it must be true."  Not so.

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Agreed sir. Well I will review it when I get a chance and bring the rating up some. I have the IK already and I am sure the Adams version is just as good. I plan to use the Adams one for tires and the standard IK on paint. I really have found a ton of use with mine and the dwell time makes it perfect for front ends with bugs and lower panels with heavy build up. I guess others haven’t found them quite so awesome but oh well. 🤷‍♂️

Edited by Junior
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10 hours ago, Junior said:

Agreed sir. Well I will review it when I get a chance and bring the rating up some. I have the IK already and I am sure the Adams version is just as good. I plan to use the Adams one for tires and the standard IK on paint. I really have found a ton of use with mine and the dwell time makes it perfect for front ends with bugs and lower panels with heavy build up. I guess others haven’t found them quite so awesome but oh well. 🤷‍♂️

 

I believe they had some problems with the first batch, that is probably why this is bad reviews. I think that fact that you said your suprised they even got posted is wrong.  If people want to leave a bad review because they have a problem they are allowed to, that how it works. Also a lot of people lately have been bother by the mass rebranding that Adam's has done, and the direction they have went.

Edited by Mbrazelton
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A problem with the first batch? I have one from the first batch and it works great. And while I’m cool with people leaving a bad review, It’s more around how valid the review is. Two of the bad reviews seemed to indicate the product worked fine and then didn’t. I would be willing to bet that is around user error in both cases. So the validity of those two reviews is greatly reduced. The other review talked about receiving a used product. I would be highly skeptical of that although it could happen. Regardless, the reviewer stated they didn’t want to spend the time to reach out to Adams. So they basically took all the ability away from Adams to be able to make it right. Again, that review is diminished. It’s like a review where a person goes to a restaurant and has bad service, but instead of feeding the info to the head of the restaurant and possibly coming away satisfied, they decide to go out on Yelp and blast the restaurant. And as to your point about the direction of Adams, they have been selling other companies products branded with the Adams logo for as long as I can recall. I’ve been a customer for 10 years and I can tell you that has very little impact on me as a customer. I realize they are looking to offer a wide variety of products for Detailers and people who just want to maintain their vehicle. They are also one of the few companies who support the products with a wealth of info and videos and back EVERYTHING THEY SELL.

 

i guess I could play Devils advocate to everything this post is about and say it’s good people are bringing user related issues forward to Adams so they can supplement their product info with some FYI instructions around maintaining the sprayer.

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