GerryC Posted September 9, 2010 Share Posted September 9, 2010 Courtesy of Bob's Buick-Pontiac-GMC of Milford, CT somebody backed into my front bumper while my car was parked waiting to be serviced. They worked on my car after it was hit and did not tell me about it until 5 hours after it had occurred. The service manager seemed genuinely embarrassed, but his staff clearly could not care less, especially the guy who I spoke with on the phone after it had been hit but before I was told about it. Link to comment Share on other sites More sharing options...
BUCKET Posted September 9, 2010 Share Posted September 9, 2010 omg, heads would have rolled! Link to comment Share on other sites More sharing options...
GXPaycheck Posted September 9, 2010 Share Posted September 9, 2010 Man, I would be severely pissed! That is why I'm afraid to leave mine with the dealer. Left her there last year and they parked it over an ant hill. Seems ants really like Hot White G8's. Took me a week to get rid of those suckers. Link to comment Share on other sites More sharing options...
02Xtreme07ss Posted September 9, 2010 Share Posted September 9, 2010 That hurts just looking at it. I hope you get it all sorted out quickly. Link to comment Share on other sites More sharing options...
Team Adam's Posted September 9, 2010 Share Posted September 9, 2010 Customer service = lost art. Hope they get that worked out for you Gerry. Thats just plain unacceptable. Link to comment Share on other sites More sharing options...
whiterp199 Posted September 9, 2010 Share Posted September 9, 2010 They would be putting a new bumper cover on my car. If they do not fix it just post it up on all the forums, send it to autoblog and jalopnik and they will fix it for sure. The bad rap that can be drummed up on the internet today almost overnight should help to persuade them to fix it. Link to comment Share on other sites More sharing options...
coolth Posted September 9, 2010 Share Posted September 9, 2010 that's just wrong, i hope all works out for you Gerry. Link to comment Share on other sites More sharing options...
Marylander Posted September 9, 2010 Share Posted September 9, 2010 Oh my. They've got to replace that bumper at the very least. Don't settle for less. Link to comment Share on other sites More sharing options...
XQIZT Posted September 9, 2010 Share Posted September 9, 2010 WHOA. Thats a situation where I would start out calm and give them a chance to make it right. Soon after that, I'd be at DEFCON 5. Good luck with the repair. Link to comment Share on other sites More sharing options...
Kingsford Posted September 9, 2010 Share Posted September 9, 2010 They will be paying for the repair of the damage... right? Heres my take on how it went down Bob - "Hey Joe, whats that horrible noise?" Joe - "I dont know it sounds like plastic scraping across plastic" Bob - "Did I back into something?" Joe - "I dont think so just keep backing up!" Bob - "Oh man what happened there?" Joe - "Should we call him and tell him we were negligent?" Bob - "Lets give it 5 hours we need to change his oil first" Link to comment Share on other sites More sharing options...
Chris@Adams Posted September 9, 2010 Share Posted September 9, 2010 Gerry I hate that for you! Bummer:mad: That is the very reason I don't like to take my car in for anything. I would rather take a beaten! Is it just the bumper cover? If so, if it were me I would take it off myself and just take it (cover)to be fixed not the car. Or you will end up with another mess. Link to comment Share on other sites More sharing options...
1anonly Posted September 9, 2010 Share Posted September 9, 2010 Just keep hounding them until it fixed right. I left my Corvette at the dealer to fix and they scratched the H-E double hockey sticks out off one of my factory magnesium rims. These rims are $1500 a piece and come from Italy. After almost two months they finally fixed it. Dealerships, can't live with them....can't live without them Link to comment Share on other sites More sharing options...
GerryC Posted September 9, 2010 Author Share Posted September 9, 2010 heads already rolled. unfortunately the bumper is cracked and I don't know if it's fixable or if I need a new one. The front fender might need to be replaced too, as the gap between it and the hood is significantly wider (i.e. I can stick my finger in there) than the other side. Also the black plastic around the fog lights popped out and won't pop back in, and it's scraped in the corner. I'm going to take it to the same body shop where I had the corvette's rocker panels repainted last year. He's friends with my dad and does an amazing job. Link to comment Share on other sites More sharing options...
whiterp199 Posted September 10, 2010 Share Posted September 10, 2010 Time for a GXP conversion on their dime. Link to comment Share on other sites More sharing options...
GTO Guy Posted September 10, 2010 Share Posted September 10, 2010 Time for a GXP conversion on their dime. I was about to post the same thing. or one of the aussie conversions! Link to comment Share on other sites More sharing options...
FuhTeng Posted September 10, 2010 Share Posted September 10, 2010 Customer service = lost art. Sadly too many places think so, but Adam's (and actually my insurance company) aren't two of them. Keep up the good work guys. Link to comment Share on other sites More sharing options...
Chewy Posted September 10, 2010 Share Posted September 10, 2010 That SUCKS! But... The GXP front end WILL bolt on! It's just the bumper cover and insert from what I hear! Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Sandra Dee Posted September 10, 2010 Share Posted September 10, 2010 I am sorry this happened to you-it really sucks. they need to replace the bumper AND give you something for your troubles and their omission of telling you immediatley! Called service recovery, my friend. you may not feel like ever taking it back there but it is the gesture that counts...10 free oil changes -oil of choice, at least. Link to comment Share on other sites More sharing options...
Moz Posted September 10, 2010 Share Posted September 10, 2010 you may not feel like ever taking it back there but it is the gesture that counts...10 free oil changes -oil of choice, at least. I wouldn't bring it back to the same place,if possible. Link to comment Share on other sites More sharing options...
JJ1o87 Posted September 10, 2010 Share Posted September 10, 2010 Some people have no respect. I'm sorry to see those pictures - I hope they make right on the problem! Link to comment Share on other sites More sharing options...
GTO Guy Posted September 10, 2010 Share Posted September 10, 2010 Link to comment Share on other sites More sharing options...
GTO Guy Posted September 10, 2010 Share Posted September 10, 2010 Do it! Link to comment Share on other sites More sharing options...
Nordgrey Posted September 11, 2010 Share Posted September 11, 2010 Man, that just sucks! Makes me appreciate my dealership all the more. When they dinged my brand new wheel, they got a hold of me almost immediately. I say almost, because the first person they called was the guy who repairs alloy wheels for them to come pick it up and get it right. Link to comment Share on other sites More sharing options...
grzfiend Posted September 11, 2010 Share Posted September 11, 2010 Never go to Bobs in Milford..... Check. Bummer man make sure to get in writing that they need to pay for it one way of the other. Link to comment Share on other sites More sharing options...
GerryC Posted September 15, 2010 Author Share Posted September 15, 2010 turns out that the paint on the underside of the front left fender above the wheel is cracked, so that whole panel needs to be repainted as well. body shop quote was $1,753 for everything. bringing it back to him monday and it should be done by wednesday. the other guy's insurance co has been surprisingly cooperative so far. let's hope it stays that way, because i'm not paying for anything. tried for the gxp bumper and it was a no-go i would have paid the difference Link to comment Share on other sites More sharing options...
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