quebert Posted August 5, 2015 Share Posted August 5, 2015 I thought it was maybe my browser acting up, but I tried a different browser and it did the same thing. The area to remove an item from your cart seems a bit random. I click right on the X and half the time it takes me to the product page. It just took me 5 tries to remove an item, it kept going to the product page. It does it at my work too, so I can't blame my computer, for once lol. My assumption would be that the whole area with the black and the X in the upper left corner should remove items. If it's something I'm doing somebody help me here? haha Link to comment Share on other sites More sharing options...
marquez93 Posted August 5, 2015 Share Posted August 5, 2015 I've had a bit of trouble too, but I realized you just have to move the mouse around to find the right spot where the X highlights and then click it. Doesn't work every time, but I get it eventually. Link to comment Share on other sites More sharing options...
Schell21 Posted August 5, 2015 Share Posted August 5, 2015 i agree with matt. I have problems taking things out of my cart simply because i can't say no different problem i guess.... Link to comment Share on other sites More sharing options...
Mazzdog Posted August 5, 2015 Share Posted August 5, 2015 why do you remove stuff from your cart? j/k... i know you remove the 16 oz bottles to put the gallons in. Link to comment Share on other sites More sharing options...
Rich Posted August 5, 2015 Share Posted August 5, 2015 I know. There was something in my cart on my last order that was supposed to have been removed but came anyhow. It's okay, but that can get expensive if the wrong item ends up there and you can't take it out. Link to comment Share on other sites More sharing options...
quebert Posted August 5, 2015 Author Share Posted August 5, 2015 I'/m ALWAYS careful about checking my cart before I hit the final submit button. Last order I had added some stuff when I wasn't logged in. When I went to check out it had me log in. Well, I had a bunch of things in my cart from a day before when I had been logged in. And I think it re-added the few things I had added that day when I wasn't signed in. Needless to say I caught it before I made a huge mistake. IMHO it would be nice if they added an always logged in option, I'm the only person who uses my computer and it would just be easier for my lazy butt to not have to check to see if I'm logged in or not every time I added something to my cart. Or even, in the top right corner where it says profile, it could say your name if you're logged in instead of just profile. Link to comment Share on other sites More sharing options...
HFX Detailing Posted August 5, 2015 Share Posted August 5, 2015 Will work for detail spray...just saying Link to comment Share on other sites More sharing options...
Feets31 Posted August 5, 2015 Share Posted August 5, 2015 The sweet spot seems to be in the top left corner. I have had trouble also. You can also try to move the number from say one of the items you do not want with this order and replace with a zero 0. Hit refresh. It could be easier, but once you find the sweet spot it is a bit easier. Link to comment Share on other sites More sharing options...
Feets31 Posted August 5, 2015 Share Posted August 5, 2015 I think you have to get all of your cursor into the triangle and then click. It appears the product field is too large and the back end of the cursor is still reading that. Put all of it in the triangle and it will delete only. Link to comment Share on other sites More sharing options...
Team Adam's Posted August 5, 2015 Share Posted August 5, 2015 I've made Matt aware that some people are still experiencing this issue... we thought it was isolated to some browsers, but now I'm starting to suspect it might be tied to the resolution you're viewing the cart at and how that makes the "delete" tab appear. I have zero issues when testing it on my 27" screen, but on my 15" macbook I have to be very preceise with the click or it does what you guys are describing. The simple solution, versus trying to be a click sniper, just change the quantity to 0 and click the update cart button. We'll work on a solution that makes the standard way work properly, but for now just edit the quantity and if its at zero it will disappear from your cart when you refreseh. Link to comment Share on other sites More sharing options...
Guest washemup Posted August 11, 2015 Share Posted August 11, 2015 If you want to remove an item by using the "X" in the black triangular box in the upper left hand corner of the item in your cart, position the mouse/pointer directly above the "X". Then drag it down inside the black triangle. I actually get another box that pops up at this point which says "remove item". If you approach the "X" from any other angle with your mouse/pointer, you won't get the "remove item" pop up, instead it will show the item name in a pop up box. Example, "Adam's Car Wash Shampoo 16oz", then when you click, even if inside the black triangle, it will instead take you to the product page. From above then into works every time for me. Link to comment Share on other sites More sharing options...
HFX Detailing Posted August 12, 2015 Share Posted August 12, 2015 In my test: if you go to the x while traveling through the product image, you get taken to the product page. if you enter the x, without touching the image of the product you can remove the product. A second issue is that if you go from the x to the image of the product, there is a small portion that will remove the product instead of going to the product page. A simple onclick function could fix the first issue. Or, even simplier, making the X have a higher z-index than the product image (this worked flawlessly when I tested it on my end). Link to comment Share on other sites More sharing options...
Matt@Adams Posted August 13, 2015 Share Posted August 13, 2015 Chiming in! Sorry for the delay here. I have the developers making some changes here for us, so hang tight. And for reference, the goal is to make deleting a product more clear. Something like this on each line item (image below): I currently have 20+ small changes in the que for developers. All of them are small tweaks like this to make shopping with us more convenient. If anyone has thoughts on this solution feel free to let me know. Link to comment Share on other sites More sharing options...
Dan@Adams Posted August 13, 2015 Share Posted August 13, 2015 I usually just manually change the number in the text entry box and click Update Totals because I don't ever seem to click the right spot of the X if I'm in a hurry, so this looks like a nice and user friendly improvement to the buying process Matt. It's cool with me! Link to comment Share on other sites More sharing options...
marquez93 Posted August 13, 2015 Share Posted August 13, 2015 Looks good to me Matt. Or you could even leave the X, but just have it be its own box off to the left of the item picture. Link to comment Share on other sites More sharing options...
Matt@Adams Posted September 14, 2015 Share Posted September 14, 2015 SOLVED! Good news, we just went live with a change here that should make this easier to add quantities or remove items from your cart. Let me know if you have any questions. Link to comment Share on other sites More sharing options...
Recommended Posts