Wild2003ss Posted January 16, 2016 Share Posted January 16, 2016 I want to let everyone on the forums know "if they don't already" how great and helpful Dan And Ben are. I've had a couple issues with shipments "NOT Adams polishes fault at All" with damage to them and product leaking. I post it on here and boom Dan messages me ready to help and fix it anyway he can A+++++++. Today I'm chatting with Ben and I assume Dan talked to him because he already has new products on there way to me after telling both of them it's ok and I don't want anything because it wasn't there fault neither of them wanted to hear it and took full blame for FedEx and replaced the products. So I truly want to thank both Dan & Ben for there greatness & helpfulness when it wasn't there fault and wasn't needed. THANK YOU BOTH VERY MUCH!!!!! You already had a loyal customer now I'm loyal and sorry to say but you guys are stuck with me forever jessewsmith, PacificNWBuckeye, TheWolf and 5 others 8 Link to comment Share on other sites More sharing options...
NG13 Posted January 16, 2016 Share Posted January 16, 2016 Once again, Adam's crew for the win! jessewsmith and Wild2003ss 2 Link to comment Share on other sites More sharing options...
Rich Posted January 16, 2016 Share Posted January 16, 2016 Yep. That's Adam's customer service. The BEST anywhere. Wild2003ss 1 Link to comment Share on other sites More sharing options...
Bill-V8V Posted January 16, 2016 Share Posted January 16, 2016 Well said, this is the reason many of us have been customers for 10 years or more. And knowing Adam that will never change Rich, Wild2003ss and Will! 3 Link to comment Share on other sites More sharing options...
BluedogGMC Posted January 16, 2016 Share Posted January 16, 2016 If every business in this country had service like Adams Polishes we would not need the Better Business Bureau. :bravo: Wild2003ss, LT1xL82 and BrianT 3 Link to comment Share on other sites More sharing options...
Chris@Adams Posted January 16, 2016 Share Posted January 16, 2016 Good hustle Dan & Adam's team!! Link to comment Share on other sites More sharing options...
pirahnah3 Posted January 16, 2016 Share Posted January 16, 2016 Adams customer service Shines bright time and time again. Link to comment Share on other sites More sharing options...
stripesace Posted January 16, 2016 Share Posted January 16, 2016 (edited) great customer service is often cheaper to maintain than a steady marketing campaigns, and with usually higher returns. Having not yet met (looking to change that soon), or knowing Adam, I can tell he's just running his business the way we should all run our lives, by doing whats right, taking the high road, and doing what you say you're going to do. Edited January 16, 2016 by stripesace Wild2003ss and James__ 2 Link to comment Share on other sites More sharing options...
Wild2003ss Posted January 16, 2016 Author Share Posted January 16, 2016 great customer service is often cheaper to maintain than a steady marketing campaigns, and with usually higher returns. Having not yet met (looking to change that soon), or knowing Adam, I can tell he's just running his business the way we should all run our lives, by doing whats right, taking the high road, and doing what you say you're going to do. I'm hoping to meet him when he's in the area for a detail clinic in May. Link to comment Share on other sites More sharing options...
Audog Posted January 19, 2016 Share Posted January 19, 2016 great customer service is often cheaper to maintain than a steady marketing campaigns, and with usually higher returns. Having not yet met (looking to change that soon), or knowing Adam, I can tell he's just running his business the way we should all run our lives, by doing whats right, taking the high road, and doing what you say you're going to do. I'm hoping to meet him when he's in the area for a detail clinic in May. I can't agree more, don't own a Vette, but making plans to go to Vette show here in Cental Illinois, just to meet the Adams people. Wonder how a Jeep will be received at a summer Corvette show. Link to comment Share on other sites More sharing options...
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