csikx Posted February 1, 2016 Share Posted February 1, 2016 (edited) I just dealt with Dan on the Adam's Polishes chat trying to make somewhat of a custom order. Dan was patient and tentative and even offered suggestions on what kit to go with that would make it easier to customize. After building a kit that was comparable to the one offered, I called to place my order. There, I spoke to Ben, who was upbeat, friendly and very helpful. I placed my custom order within minutes I was on my way. The point of my story - In today's retail world, there lacks a level of customer service, but certainly NOT at Adam's. At no time did Ben or Dan make my custom request seem like a bother. They were totally helpful and understanding of the need to customize. So, thanks guys! EDIT: Also, thanks to the shipping team. It took 25 minutes after the phone call was concluded to have a tracking number. Wow! Edited February 1, 2016 by csikx PacificNWBuckeye, jessewsmith, mc2hill and 4 others 7 Link to comment Share on other sites More sharing options...
Bill-V8V Posted February 1, 2016 Share Posted February 1, 2016 Try that with Comcast lol pirahnah3, dimmick23 and stripesace 3 Link to comment Share on other sites More sharing options...
csikx Posted February 2, 2016 Author Share Posted February 2, 2016 Try that with Comcast lol The worst customer service ever! Lol. Audog 1 Link to comment Share on other sites More sharing options...
pirahnah3 Posted February 2, 2016 Share Posted February 2, 2016 Rock on as always team adams! Dan@Adams 1 Link to comment Share on other sites More sharing options...
Ricky Bobby Posted February 2, 2016 Share Posted February 2, 2016 When you love what you do, you can hear the smiles in someone's voice over the phone or in forum chat etc. Customer service isn't just a title it's a CULTURE at Adams! Dan@Adams 1 Link to comment Share on other sites More sharing options...
cchrider Posted February 2, 2016 Share Posted February 2, 2016 That's awesome, probably the #1 reason I switched over to Adams and started using their products. Customer service is huge, and seems so rare in todays world. Aside from the customer service, the made in U.S.A are the two main reasons why I am a Adams customer. I would have no problem spending a little bit more money to have both of those qualities in a supplier. csikx and Dan@Adams 2 Link to comment Share on other sites More sharing options...
Wild2003ss Posted February 2, 2016 Share Posted February 2, 2016 Team Adams is a rare breed. They are also the best at what they do. Thank you Team Adams !!!!! Dan@Adams 1 Link to comment Share on other sites More sharing options...
kfxjc Posted February 2, 2016 Share Posted February 2, 2016 You can tell Dan has pride in the company and what he does, that is a great quality to have in the customer service department. Dan@Adams 1 Link to comment Share on other sites More sharing options...
Erictski Posted February 2, 2016 Share Posted February 2, 2016 I too have had great experience with Adams Customer service. Very helpful and easily accessible. Also as others have said, its one reason I am an adams user. Tried the other "Guys" and no way near the commitment to there customers. Between phone email and live chat as well as this forum. Adams CS is top notch. Dan@Adams 1 Link to comment Share on other sites More sharing options...
Dan@Adams Posted February 2, 2016 Share Posted February 2, 2016 Thank you everyone for the kind words of encouragement. Adam's is a company founded and operated by detailing enthusiasts. As everyone knows, cars and detailing in general is my number one hobby and it is truly a joy to wake up every day and do what I love doing and help out others in the process. I will pass this thread onto Adam, Ben, and Kourtney as well! rkj4243 and pirahnah3 2 Link to comment Share on other sites More sharing options...
Adam Posted February 2, 2016 Share Posted February 2, 2016 So, I just wanted to say, "Thanks!" Love to read a success story, and Dan, Ben, Kourtney, and Ashley are a stellar group of humans. Not to mention, Chris, Jason, and Shane in the shipping line, who got the order on the FedEx stack in under 30 min. Thank you. I'm honored to have earned your business, and really grateful that you took time to post these kind words. Dan@Adams, Ricky Bobby, rkj4243 and 1 other 4 Link to comment Share on other sites More sharing options...
PacificNWBuckeye Posted February 2, 2016 Share Posted February 2, 2016 These type of comments are what make me a customer until I can't wash my own vehicles. I have met a few of the Adams team from Adam down to some of our local Vendors and all of them are friendly helpful people. Keep it up guys between the products and service all you have to do is get someone to try something out and experience the service to have another customer for life. Wild2003ss and Dan@Adams 2 Link to comment Share on other sites More sharing options...
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