Skinytall Posted September 11, 2011 Share Posted September 11, 2011 well my flex polisher just showed up today but there was no backing plate with it.is it supposed to come with one? It was the flex upgrade kit I had ordered. Link to comment Share on other sites More sharing options...
Grubrunner Posted September 12, 2011 Share Posted September 12, 2011 That's the rotary Flex, something Adam's doesn't even offer. It should be the XC3401VRG. He never said he ordered it from Adam's..... or did he? Link to comment Share on other sites More sharing options...
Bill-V8V Posted September 18, 2011 Share Posted September 18, 2011 Yet another question answered on the flex polisher units, rotary and orbital. Was wondering about the two Flex units. The orbital is like the PC but with forced rotation I would assume. Correct. Link to comment Share on other sites More sharing options...
Fit08 Posted September 18, 2011 Share Posted September 18, 2011 Sorry Matt! Our bad, and we accidentally shipped you the wrong unit! I've spoken with the warehouse, and they are aware of the problem. Your correct unit will arrive shortly, along with a FedEx label to send back the rotary buffer. We have both units in stock, yet we have not achieved 100% approval that the rotary unit is safe for the majority of our advanced-detailer customers. Using a rotary buffer can cause damage more easily if used improperly. The Flex orbital is much, much safer. Sorry again Matt, and your new unit will arrive shortly! Yet another question answered on the flex polisher units, rotary and orbital. Was wondering about the two Flex units. The orbital is like the PC but with forced rotation I would assume. Link to comment Share on other sites More sharing options...
Team Adam's Posted September 12, 2011 Share Posted September 12, 2011 Best service in the business, that's for sure! Link to comment Share on other sites More sharing options...
Skinytall Posted September 12, 2011 Author Share Posted September 12, 2011 Thanks guys for all your help. As always great service! Link to comment Share on other sites More sharing options...
DaveVY Posted September 12, 2011 Share Posted September 12, 2011 I love this company and it's customer service!! They step right up with no hesitation and work to resolve the issue. And to top it off we just learned that another product offering is being worked on... Another item for me to save my pennies for! Link to comment Share on other sites More sharing options...
J Tegeler Posted September 12, 2011 Share Posted September 12, 2011 as always top notch customer service! I dont know any other company that would be so on top of things and even have the owner help out..just awesome! Link to comment Share on other sites More sharing options...
Adam Posted September 12, 2011 Share Posted September 12, 2011 Sorry Matt! Our bad, and we accidentally shipped you the wrong unit! I've spoken with the warehouse, and they are aware of the problem. Your correct unit will arrive shortly, along with a FedEx label to send back the rotary buffer. We have both units in stock, yet we have not achieved 100% approval that the rotary unit is safe for the majority of our advanced-detailer customers. Using a rotary buffer can cause damage more easily if used improperly. The Flex orbital is much, much safer. Sorry again Matt, and your new unit will arrive shortly! Link to comment Share on other sites More sharing options...
Skinytall Posted September 12, 2011 Author Share Posted September 12, 2011 I had ordered the flex polisher upgrade kit from adams Link to comment Share on other sites More sharing options...
LDM Posted September 12, 2011 Share Posted September 12, 2011 He never said he ordered it from Adam's..... or did he? That's what I thought at first but he said it was the Flex upgrade kit, and since this is Adam's Forums I assumed he meant the Adam's Flex XC3401VRG Polisher Upgrade Kit Link to comment Share on other sites More sharing options...
LDM Posted September 12, 2011 Share Posted September 12, 2011 Part # on the box is PE14-2 150 That's the rotary Flex, something Adam's doesn't even offer. It should be the XC3401VRG. Link to comment Share on other sites More sharing options...
Skinytall Posted September 12, 2011 Author Share Posted September 12, 2011 Part # on the box is PE14-2 150 Link to comment Share on other sites More sharing options...
Bill-V8V Posted September 11, 2011 Share Posted September 11, 2011 The bottom one is the rotary. It looks like you were shipped the wrong one. Does it say 3401 or PE14 on the box or machine ? Link to comment Share on other sites More sharing options...
Skinytall Posted September 11, 2011 Author Share Posted September 11, 2011 the one in the box looks like the photo you have on the bottom. Link to comment Share on other sites More sharing options...
Chris@Adams Posted September 11, 2011 Share Posted September 11, 2011 The Flex suppose to come with the backing plate from the factory, contact Ashley! Link to comment Share on other sites More sharing options...
Bill-V8V Posted September 11, 2011 Share Posted September 11, 2011 Can you post a picture of the Flex ? Does it look like this ? Or this ? Link to comment Share on other sites More sharing options...
Skinytall Posted September 11, 2011 Author Share Posted September 11, 2011 Yeah I checked every where in the box the only thing in the box is the handle,polisher and instructions Link to comment Share on other sites More sharing options...
Bill-V8V Posted September 11, 2011 Share Posted September 11, 2011 Are you sure ? I've never seen a Flex with the backing plate off of it Link to comment Share on other sites More sharing options...
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Skinytall
well my flex polisher just showed up today but there was no backing plate with it.is it supposed to come with one? It was the flex upgrade kit I had ordered.
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