My Rupes lhr15 markii stopped working in the middle of correction

[PremierJoey]

I've owned the Rupes 15ES Mark ii for almost 3 months and just yesterday it stopped working in the middle of a job. I had used it for about 40 min prior to it shutting off. I went to work the paint again and no response from the trigger. None. I tried 5 different outlets in case I'd blown a breaker. Verifying that I had power in the shop I set the machine aside as I believed I could've overheated it. After about an hour off cool off time I tried again... It still doesn't work. Help!!

[hemi1300]

U say u checked 5 outlets, did u verify if another electrical device works on these outlets? If they are 5 outlets in the garage, chance are they are all on the same circuit? Just thinking out loud

[Junior]

My money would be,on the electrics in the house. I had a similar situation happen with a PC. Have you tried it anywhere other than the garage? How about maybe do a reset on the main breaker box? I swear my situation was a lot like yours. I have a very old house. The weird thing I noticed was it seemed to behave differently when plugged directly into the outlet versus via the extension cord. I'm s there an extension cord involved? If so, remove it from the equation and see if that makes any difference. Hope you figure it out.

Edited July 24, 2016 by Junior

[Dan@Adams]

Hi Joey, I'm sorry to hear about the machine failure! Years ago I had a Flex 3401 have a similar problem, and it ended up being a trigger failure in that instance. Did you purchase the Rupes 15 Mark II through us? If it's still not operating, please send us an email to orders@adamspolishes.com with your order number and briefly summarize the failure you posted here, and we can start the return process for you. Thanks!

[Dylan@RUPES]

Your tool is 100% covered by the factory warranty still. Send me a direct email:

 

dylanv@rupesusa.com

 

I'll arrange to get the tool to us, inspected, repaired or replaced free of charge.

[stripesace]

Ooooo I love a good fight of two companies trying to provide the most excellent customer service. I honestly didn't expect anything less from either. But how cool is that? 

Edited July 24, 2016 by stripesace

[BrianT]

Ooooo I love a good fight of two companies trying to provide the most excellent customer service. I honestly didn't expect anything less from either. But how cool is that?

 

It's like a unicorn!! So very rare

[pirahnah3]

It's like a unicorn!! So very rare

 

not on these forums....

 

Best of both worlds here and youll get taken care of from either one. 

Edited July 25, 2016 by pirahnah3

[GXPaycheck]

Could the extension cord you are using been bad?

[John Pena]

Good afternoon,

I have a Bigfoot LHR15 Mark ll. 
My issue is this: The polisher turns off

amd turns off after a couple of seconds . 
It’s approximately 2 years old. 
what do you advise is the problem and solution to my situation? I would greatly appreciate any assistance you can provide. 
 

thanks in advance,

 

John Peña 

[shane@detailedreflections]

16 minutes ago, John Pena said:

Good afternoon,

I have a Bigfoot LHR15 Mark ll. 
My issue is this: The polisher turns off

amd turns off after a couple of seconds . 
It’s approximately 2 years old. 
what do you advise is the problem and solution to my situation? I would greatly appreciate any assistance you can provide. 
 

thanks in advance,

 

John Peña 

If it’s used a lot, check the brushes. Or it’s possibly a bad trigger. 

[John Pena]

1 hour ago, shane@detailedreflections said:

If it’s used a lot, check the brushes. Or it’s possibly a bad trigger. 

Thank you ! I just noticed I did a minor typo in my explanation. But, you most likely figured what I meant to say . “ it turns on and off after a few seconds. 
Once again, thank you for your advice. 
 

Be safe,

 

John Peña 

[The Guz]

3 hours ago, John Pena said:

Good afternoon,

I have a Bigfoot LHR15 Mark ll. 
My issue is this: The polisher turns off

amd turns off after a couple of seconds . 
It’s approximately 2 years old. 
what do you advise is the problem and solution to my situation? I would greatly appreciate any assistance you can provide. 
 

thanks in advance,

 

John Peña 

Dylan posted his contact info a couple posts above.  They will repair it.  

[Dan@Adams]

As Michael mentioned, we would recommend to contact Rupes directly for any warranty or repair work. It could possibly be a few different things, as mentioned in the original replies in this thread from 2016 - power outlet, extension cord, machine internals, a short in the power cord of the machine just to name a few.
 

My hunch would be that if the machine is powering on and off after a few seconds, it could be an issue at the power cord connection where it goes into the handle. If you gently move the power cord a small amount, you may see the machine cut in and out as it loses and regains power. I have witnessed this on a few of our Swirl Killer Polishers, so that is why I mention it. It's a fairly easy fix if that is the case 👍

I cannot find any account in our system under your email address John - was the machine purchased through Adam's Polishes? We stopped carrying the Rupes 15 more than 2 years ago, so I'm assuming that it was purchased from another source?