Sorry Gents perhaps,I confused you yes from across the pond, New England is where my wife would like to visit, sounds nice. These are cars from the 70s many older cars were traded in for more efficient engines glad to be here, wax all the way.
I'm very sorry you're disappointed with the forum lately Brian. I've been trying to keep my personal life private, but it's apparent that my absence here has been noticed, so I will give an explanation.
My father had a massive acute stroke to the right side of his brain. I have essentially been unreachable to anyone other than immediate family, Adam's Team Members, and email for the past 3+ weeks due to this unexpected and very difficult event.
As Adam's begins to grow, especially during these peak summer months, I've been answering phones, emails, and live chat tickets from 730AM to around 7PM EST Monday to Friday nearly nonstop, with an occasional break for lunch or to stretch. The time I have not been doing this, I have been spending the evenings in the hospital, then at my parent's home once my dad was cleared to come home, driving him to doctor's appointments, taking him grocery shopping, and so on. Now that he is starting to improve, I will be back to dedicating more time to the forum.
I'm sorry that you feel that I'm making excuses Chris. Hiring summer-time/temporary help for customer service is not always an easy proposition, as we would need to take more time to train the person on how to use systems, and they must have expert knowledge of our products to answer questions correctly. We recently hired more people onto the shipping team to handle an increased amount of orders, which increases our overhead expenses. We will be looking into having more help on the forums as well.
While part of my job responsibilities are to oversee the forum with the other volunteer moderators and admins, there simply have not been enough hours in the day to devote the time needed here lately, and I do apologize. We strive to answer all emails as fast as possible. Some days the emails come in faster than we are sending replies out - calls and emails take top priority, because those are the best two ways to reach us about problems, order issues, and so on. We will work on prioritizing the answering of forum questions into the customer communication workload in order to provide the personal feel that the forums provide to our customers.
With new products, I cannot post answers about a product until I physically have it in my hands. I will not sugarcoat, guess, or make up an answer to a question - I will only answer questions if I have physically tested the product and can give a 100% truthful answer. I will work with Adam and the shipping team to make sure that new products get sent out to me and the other testers in a more efficient manner, so that we can answer questions immediately upon a new product release, and so that we do not have these problems in the future.
For the foam cannon, I received mine this afternoon at 2PM, so I immediately went out and verified that it works well with a 1.3 GPM, 1700 psi electric pressure washer. The specs were then updated accordingly on our site. The original specs were recommended from the manufacturer for best results. I was 98% sure the Foam Cannon would work fine with lower GPM pressure washers, as I have tested other brands no problem, but I was not going to post that until I was 100% sure and physically tested the unit. Again, better planning and earlier testing on my part would have provided an answer more quickly, but my mind was occupied on other things. For new product ideas, input, and issues, again I will make sure I find time to address these as well. All of these things do not sit on my mind lightly, as I do want to provide the best customer experience possible.
For the Mystery Box for Canadians, that is completely up to adamspolishes.ca as to whether they want to take part in those promotions, and it is best to contact them directly. Our Canadian team is even smaller than our U.S. team, and mystery boxes are a lot of logistics to plan, package, and make sure each one is fair before it ships out. I will reiterate to the appropriate people again about this issue and the thread that I forwarded to them. I never posted a response because I did not have a good response to post.
I am sorry that the forum is different than when you joined Brian, and I will strive to make it great once more.
Jason nailed it. We can introduce one, and have several formulas in house. Still, unless we blow away the Tarminator product, it's hard to introduce it into our line. At $5-6/ can, Tarminator works extremely well, and is available at nearly every auto parts and big box retail outlet.
that would be nice a mini hex applicator. i messaged adams about just selling the smaller red ones that come with the new americana. i was told they were looking into seeing if they could get enough extras to start selling them. they are a perfect size esp for doing smaller things. i like that applicator for applying leather conditioner to my interior. its a perfect size for your hand unlike using the Frisbee ufo one lol.
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