Adam Posted December 10, 2014 Share Posted December 10, 2014 Friends, what a year it has been! In October of 2013, we started using a 3rd Party Logistics company. Reason: We couldn't ship orders quick enough, and believed this was a viable solution. That program didn't go so well. Well, really, it failed miserably, expensively, and we pulled out after a big lesson was learned. Original plan, and post was explained here: http://www.adamsforums.com/topic/26715-incomplete-orders-errors-delays-the-reasons-why-and-the-big-plan-to-fix-it/ Then, another aggressive plan: Establish remote distribution centers, to efficiently deliver orders to either coast in 2 business days! Looked good on paper, and we ran the numbers a zillion times. It made financial sense, if our system was perfect.......but, it wasn't. We learned: Maintaining multiple distribution centers required significant additional inventory, bulletproof inventory management software and system, and a new, well-trained team in each location. While that might sound like a tough thing to do, in reality, it proved extremely difficult! Now what? Well, now we are back to the basics. Back to Colorado, shipping from our HQ exclusively. We have gotten the band back together too! Dylan is back in on the team, and we have already accomplished some goals. We lost sight of the simplicity that made our business, and brand so authentic. It's safe to say we will be keeping it simple moving forward, and specialize in having the greatest USA made products available, instead of being a distribution powerhouse. Thank you for sticking with us through my blunders and fumbles. I'm humbled to have earned, and kept your business. Sincerely, -Adam Norton, GerryC, AmyAtAdamsAustralia and 12 others 15 Link to comment Share on other sites More sharing options...
AZGTO Posted December 10, 2014 Share Posted December 10, 2014 I'm STOKED that Dylan is back with you all and I'm excited to see things getting back to the Adam's that I've always LOVED over the years! Hats off to you Adam for being so transparent throughout all of this! Link to comment Share on other sites More sharing options...
2Fords Posted December 10, 2014 Share Posted December 10, 2014 (edited) I have already noticed a different "TONE" on the forums! It looks and sounds like the days of past when I first started lurking on here! Looking forward to the new changes coming from the Adam's team! And look forward to the excellent service you have provided throughout the time I have done business with you! Edited December 10, 2014 by 2Fords Link to comment Share on other sites More sharing options...
07stanggt Posted December 10, 2014 Share Posted December 10, 2014 Some times you just can't teach an old dogs new tricks and very happy to here things are getting back to how and why I love Adams products and there people so much. Keep up the ongoing good work !! Link to comment Share on other sites More sharing options...
DCRANER Posted December 10, 2014 Share Posted December 10, 2014 I kind of like the thought everything comes from Adam's home base, gives it a personal touch. No problem for me waiting a day or so more for something I really like. ROCK ON ADAM'S ! Link to comment Share on other sites More sharing options...
Maxcustody Posted December 10, 2014 Share Posted December 10, 2014 Thanks for the updates..............this is why my loyalty lies with Adams and will continue!! You explain why things are done and if it does not work out, you work to fix the issues quickly and efficiently. I appreciate this. Link to comment Share on other sites More sharing options...
Ricky Bobby Posted December 10, 2014 Share Posted December 10, 2014 Adam, Well played, as a small business owner there will be some successes, and some failures, but as long as you KISS (Keep it Simple Simon!), and focus on the customer and efficiency and accuracy you will be successful! No one wants you to be Amazon but we do want less stress in your day to day business affairs, we are all here for support, Link to comment Share on other sites More sharing options...
Kingsford Posted December 10, 2014 Share Posted December 10, 2014 Don't know unless you try. Glad to hear. I always got my orders from the CO HQ in about 3 days in Illinois so it wasn't terrible. Link to comment Share on other sites More sharing options...
GXPaycheck Posted December 10, 2014 Share Posted December 10, 2014 That's business. You always look for ways to improve! Link to comment Share on other sites More sharing options...
Mark L Posted December 10, 2014 Share Posted December 10, 2014 Thanks for clearing this up Adam. Makes sense. Link to comment Share on other sites More sharing options...
Bunjy Posted December 11, 2014 Share Posted December 11, 2014 Waiting for the order has never been an issue for me here in MN The email notifications assured me and gave me peace of mind that the order was received and will be on its way. Waiting for a package is part of the excitement of it showing up! I woul rather have the experienced team and consistentancy on how orders are handled and sent out. One point of contact. Really neat to have Dylan back with Adams. He earned respect for his knowledge and advice by pretty much everyone of your customers and make no mistake, that is important. I have really noticed the marketing strategy coming back. For awhile it was pretty bare bone. Some of the new offers, package deals, logo stuff keeps the line alive and customers proud to be able to visibly tell others about Adams! Let's face it, if someone is willing to buy Apparrel calendars, etc to promote your product to a network of car enthusiasts one add couldn't do it cheaper! Keep up the good work, Bravo! Link to comment Share on other sites More sharing options...
Rich Posted December 11, 2014 Share Posted December 11, 2014 You've had my loyalty from day 1. Glad to see that you're doing what's best for EVERYBODY not just the business. Thanks Adam Link to comment Share on other sites More sharing options...
CMDChase Posted December 11, 2014 Share Posted December 11, 2014 (edited) Good to hear. I never had a problem with an order shipped from CO. Can't say the same for the other distribution centers you had. Also I totally agree with keeping it simple. That's one if the things I appreciate so much from Adams compared to the other Guys. I don't spend a ton of money but what I co buy is always Adams. Edited December 11, 2014 by CMDChase Link to comment Share on other sites More sharing options...
ForceofWill Posted December 11, 2014 Share Posted December 11, 2014 This is good, it keeps Adam's about what we all like about it. I don't think anyone wants to see it go the way of amazon or some of the "other guys" just to save a day or two on shipping. Link to comment Share on other sites More sharing options...
AmyAtAdamsAustralia Posted December 11, 2014 Share Posted December 11, 2014 Rock on! Great to hear! Link to comment Share on other sites More sharing options...
TheBurninator Posted December 11, 2014 Share Posted December 11, 2014 I figured you were shipping from the warehouse again since the red caps are back. Link to comment Share on other sites More sharing options...
ADL Posted December 11, 2014 Share Posted December 11, 2014 If you continue to offer outstanding products, customer service and a good 'ol grass-roots vibe, your customers will be willing to wait an extra day or two. I know I am. Bigger isn't always better. Antv20 1 Link to comment Share on other sites More sharing options...
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