EdH63 Posted October 10, 2010 Share Posted October 10, 2010 Other than parts being manufactured out of country, why would Adam's want to replace the gun in the consumer's hands if the gun is working perfectly fine? All I'm saying is that it seems to be overkill, and a waste of company margins, to replace before necessary. If in fact those who have guns that are working fine are asking for replacement, do those guns really need replacing. Other than Adam's wanting to have products that are solely designed and developed in the USA, why would the gun need replacing if it isn't defective. I would simply work on a case by case protocol and replace the gun when and if it breaks; having the consumer ship the defective gun back (Adam's or consumer pays for shipping) indicating that they in fact did purchase a non US gun. I don't know, I just can't justify replacing equipment when it's not broken. Now, if Adam's is promoting that they supply only American made products and accessories, then I can see them doing diligence and standing behind that mantra. What I'm gathering from the very little exposure I have at this point to the Adam's company, is that they are extremely quality minded folks that believe in a strong service core value system. That's wonderful. In these times it's not always common to find a company that has a strong core belief process. This is what's drawing me closer to the Adam's line. Link to comment Share on other sites More sharing options...
Team Adam's Posted October 10, 2010 Author Share Posted October 10, 2010 Maybe all along Adam's were receiving guns they thought were manufactured in the USA,but were not? Nope... we were given assurances by the manufacture they are made here in the US, but there seems to be about a 50/50 mix of guns out there with the stamp on them. Some customers have contacted me already to tell me they don't have the stamp, others do. The original samples sent to us for demo/testing do not have the stamp (see pics) Still awaiting a response from them, but the lack of attention to our concerns seems to speak volumes about how they operate. You'd think that if they were genuinely concerned they'd have been as quick to react as we have, but since Wednesday the communication from them has been spotty at best with many promises of a call back that never come. Truly disappointed that they have been slow to respond and even more disappointed in the fact that it seems increasingly that we were intentionally mislead. Link to comment Share on other sites More sharing options...
EdH63 Posted October 10, 2010 Share Posted October 10, 2010 Nope... we were given assurances by the manufacture they are made here in the US, but there seems to be about a 50/50 mix of guns out there with the stamp on them. Some customers have contacted me already to tell me they don't have the stamp, others do. The original samples sent to us for demo/testing do not have the stamp (see pics) Still awaiting a response from them, but the lack of attention to our concerns seems to speak volumes about how they operate. You'd think that if they were genuinely concerned they'd have been as quick to react as we have, but since Wednesday the communication from them has been spotty at best with many promises of a call back that never come. Truly disappointed that they have been slow to respond and even more disappointed in the fact that it seems increasingly that we were intentionally mislead. [ATTACH]5119[/ATTACH] [ATTACH]5120[/ATTACH] Our company uses a supplier that manufactures our rust proof and undercoat guns. If you get into a bind and make the decision to seek out another supplier, I can check to see if our supplier makes a similar type gun if you wish. No guarantees, but I can check it out for you. Just give me the prerequisites and I'll see if they apply. Link to comment Share on other sites More sharing options...
Awesome_SS Posted October 10, 2010 Share Posted October 10, 2010 Just checked mine. Not Taiwan. Link to comment Share on other sites More sharing options...
Team Adam's Posted October 10, 2010 Author Share Posted October 10, 2010 Other than parts being manufactured out of country, why would Adam's want to replace the gun in the consumer's hands if the gun is working perfectly fine? Ethics. We represented this gun as a domestically made unit, and despite the fact its not our fault, we still feel compelled to make it right for those who made the decision to purchase based on that idea. There are plenty of choices for foam guns on the market, and if someone held out for ours simply b/c it was supposed to be a product made in the USA we owe them in the event it isn't. We will put together a return or exchange policy for those who would like to take advantage of it once we get details sorted out. If you're happy with the gun and don't have an issue with the potential foreign manufacturing then we thank you and you can opt not to take advantage of the refund/exchange. As soon as we have the specifics of how we plan to proceed we'll let you guys know. Link to comment Share on other sites More sharing options...
EdH63 Posted October 10, 2010 Share Posted October 10, 2010 I like that. It's no wonder why people around here are so loyal. Good business practices. Link to comment Share on other sites More sharing options...
Chewy Posted October 11, 2010 Share Posted October 11, 2010 I like that. It's no wonder why people around here are so loyal. Good business practices. ^^^^Exactly!^^^^ You don't HAVE to send it back... They're just offering to take it back with their 110% guarantee. Link to comment Share on other sites More sharing options...
Bird325 Posted October 18, 2010 Share Posted October 18, 2010 Ethics. We represented this gun as a domestically made unit, and despite the fact its not our fault, we still feel compelled to make it right for those who made the decision to purchase based on that idea. There are plenty of choices for foam guns on the market, and if someone held out for ours simply b/c it was supposed to be a product made in the USA we owe them in the event it isn't. We will put together a return or exchange policy for those who would like to take advantage of it once we get details sorted out. If you're happy with the gun and don't have an issue with the potential foreign manufacturing then we thank you and you can opt not to take advantage of the refund/exchange. As soon as we have the specifics of how we plan to proceed we'll let you guys know. How about setting up a USED foam gun buying option? I'd go for a discount and take on one of those less than perfect guns ... I'm not using it for a business and if it was made to Adam's specs, I could deal with it. Link to comment Share on other sites More sharing options...
Reichler Posted October 24, 2010 Share Posted October 24, 2010 I just checked mine yesterday and sure enough it has the "TAIWAN" stamp on it. Assuming there is no actual difference in quality from the ones made in US, I'll gladly just keep it as it works flawlessly. Stand-up move though guys. Just another reason why I will be a customer of yours for life. Link to comment Share on other sites More sharing options...
19stang88 Posted October 26, 2010 Share Posted October 26, 2010 So i would like to get my foam gun. What is the deal? Link to comment Share on other sites More sharing options...
Z71_Denali Posted October 26, 2010 Share Posted October 26, 2010 How about setting up a USED foam gun buying option? I'd go for a discount and take on one of those less than perfect guns ... I'm not using it for a business and if it was made to Adam's specs, I could deal with it. So i would like to get my foam gun. What is the deal? +1, discounted rate for returned or any you still have in stock??? Link to comment Share on other sites More sharing options...
eric@thompsonracing.us Posted October 27, 2010 Share Posted October 27, 2010 I ordered a bunch of them before the announcement came out. Mine all say Taiwan on the handles. I don't like selling them, but can't return em. If anyone doesn't mind having a "Taiwan" gun PM me. I'll throw in a free 16oz bottle of Adam's Car Wash Shampoo. Hopefully this can get straightened out before the Spring! They do work really well, even compared to the Gilmour gun. Link to comment Share on other sites More sharing options...
Reichler Posted October 27, 2010 Share Posted October 27, 2010 Horsham aye? I didn't know I had a local dealer so close. Good to know for any emergencies... Link to comment Share on other sites More sharing options...
Sandra Dee Posted October 27, 2010 Share Posted October 27, 2010 I ordered a bunch of them before the announcement came out. Mine all say Taiwan on the handles. I don't like selling them, but can't return em. If anyone doesn't mind having a "Taiwan" gun PM me. I'll throw in a free 16oz bottle of Adam's Car Wash Shampoo. Hopefully this can get straightened out before the Spring! They do work really well, even compared to the Gilmour gun. very nice of you, Eric! Link to comment Share on other sites More sharing options...
eric@thompsonracing.us Posted October 27, 2010 Share Posted October 27, 2010 We are not open days, but are at our shop during nights and weekends. Shop is in Doylestown. We carry all of Adam's products and give good deals. Email me anytime you need to stock up. eric@thompsonracing.us Link to comment Share on other sites More sharing options...
Sandra Dee Posted October 31, 2010 Share Posted October 31, 2010 love your avatar, Eric! Link to comment Share on other sites More sharing options...
eric@thompsonracing.us Posted October 31, 2010 Share Posted October 31, 2010 Thanks! It's the print for our old t-shirts! Link to comment Share on other sites More sharing options...
Sandra Dee Posted November 3, 2010 Share Posted November 3, 2010 colors are awesome! Need one of those for my car class...lol:pc: Link to comment Share on other sites More sharing options...
eric@thompsonracing.us Posted November 3, 2010 Share Posted November 3, 2010 Sold out of black, only have white in a couple of sizes. What size you need? Link to comment Share on other sites More sharing options...
Sandra Dee Posted November 3, 2010 Share Posted November 3, 2010 Sold out of black, only have white in a couple of sizes. What size you need?[/quotedo you have xl -I like it really loose -esp. if I am working on a car around a bunch of dudes.... Apron or no apron! Link to comment Share on other sites More sharing options...
w0lfy Posted November 7, 2010 Share Posted November 7, 2010 Sold out of black, only have white in a couple of sizes. What size you need?[/quotedo you have xl -I like it really loose -esp. if I am working on a car around a bunch of dudes.... Apron or no apron! YEEE nothing will make a man gawk more :jawdrop:then a pretty woman working on a nice car , using power tools even :lol: Its like a chick that can fight or likes to shot guns or watching football, they are such a rare breed it trips a circuit in our brains i think Link to comment Share on other sites More sharing options...
19stang88 Posted November 7, 2010 Share Posted November 7, 2010 I agree with you lee! It is a very rare quality in a female, but a very attractive one too! Link to comment Share on other sites More sharing options...
Sandra Dee Posted November 8, 2010 Share Posted November 8, 2010 you guys are too kind....thank you! I did learn to wet sand last week............ I better get more big t shirts.... Link to comment Share on other sites More sharing options...
Goatman06 Posted December 2, 2010 Share Posted December 2, 2010 chemical guys has the same adams foam gun with a different sticker... Link to comment Share on other sites More sharing options...
eric@thompsonracing.us Posted December 2, 2010 Share Posted December 2, 2010 Thanks for pointing it out. You won't see the same attention to detail from that company. Go Adam! Link to comment Share on other sites More sharing options...
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